If you're on a private network, you should be able to configure this yourself. Check with your administrator about your proxy settings, it may be that your problems are caused by security software on your network that is blocking Mendeley Desktop. You can also access Mendeley's social features. This allows you to access your research from your web browser, plus synchronise your setup across multiple computers as well as access it on the movie via an iPhone/iPad app. Mendeley Web is the Mendeley website where you can access the web version of your library, edit your profile and search for papers, groups or people. Mendeley is also designed to work with the cloud and you’ll need to sign up for a free account with 1GB storage space (500MB personal, 500MB shared) when you start. Once proxy setting are acquired, you can either set this up (or disable it if not needed) within Mendeley Desktop by going to Tools > Options > Connection. The Old Mendeley Desktop is the downloaded part of the software installed onto your computer. These settings vary from location to location and you'll need to consult whomever maintains your network for this information. You may require proxy settings for Mendeley Desktop to connect. If you have admin rights try either disabling the firewall/anti-virus temporarily, or add an exception that explicitly allows Mendeley Desktop connectivity. This may be due to firewalls, or anti-virus software on your computer, or further down in your network setup (especially if you're on a public computer/network). Local settings are blocking Mendeley Desktop from connecting out.Check that you can access within your web browser to verify if this is the case. A temporary issue either on our servers, or with your ISP routing to our servers, is preventing a connection. When you encounter this error message, it's usually indicative of one of two problems that are preventing Mendeley Desktop from contacting the Mendeley Web servers.
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